Please share an example of how you deal with a variety of incoming bugs to reduce them? How did you identify and classify bugs, to distribute bugs to the right team.
Please share an example of how you deal with a variety of incoming bugs to reduce them? How did you identify and classify bugs, to distribute bugs to the right team.
I usually will sort the severity of the issues by filtering with priority, status and dup count first. For example I’ll break the incoming bugs into 3 sections: open bugs with high priority and dup / open bugs with medium priority / fixed bugs. I will start triaging the issue in the first section, which are open bugs with high priority and dup, then go down to section 2 and 3. After all the sections are finished, I will then go through the past 2 weeks bugs to see if there’s any update or have actionable steps that I can help with.
In my experience of triaging issues, I use 3 ways to gather most of the info within the bugs before triaging. In my opinion, most of the triage info can be found in component, description, and the comments in the bugs. According to those 3 info, I can easily triage the bugs to the right team. And if I’m having a bad hair day, that I can’t seem to figure out the right action to do on certain bugs, I’ll take a note and skip them for a sec and will circle it back after finishing all the triage of that day. The reason for this is to see there’s additional info added in the bug earlier.
