職務概述 Coupang 客戶服務團隊致力於提供世界級的客服體驗，並持續主動發現與解決影響整體客戶體驗的問題。 作為客戶服務部門總監（客戶事件管理），您將負責領導台灣市場中關鍵的事件管理職能，涵蓋高風險客戶事件、詐欺升級案件與系統性服務異常的偵測、處理與風險控管。此角色需要具備高度危機應變能力，能快速整合資源處理突發事件、維護品牌信任，並與技術（Tech）與法務（Legal）團隊合作，建立長期預防機制。 主要職責 危機與事件管理（Crisis & Incident Management） 負責重大客戶事件的端到端應變機制（如大規模配送異常、系統故障、涉及公關風險的客訴升級案件） 確保事件能迅速控制與解決，並將影響範圍降至最低 信任、安全與詐欺防制（Trust, Safety & Fraud Prevention） 領導相關團隊，識別並防範惡意買家／賣家行為、退貨詐欺與政策濫用 維護 Coupang 生態系的公平性與安全性 根本原因分析（Root Cause Analysis, RCA） 主導重大事件的事後檢討（post-mortem） 與技術、履約（Fulfillment）、品質團隊合作，找出系統或流程缺陷並加以改善，避免問題再次發生 Andon 機制與高層升級處理（Andon & Executive Escalations） 管理高層級升級處理渠道（包含 Andon 觸發與主管／公關相關升級案件） 在高敏感或高摩擦情境中提供高品質（white-glove）處理方案 跨部門協作（Stakeholder Alignment） 在危機期間與法務、公關、法遵與資安團隊緊密合作 確保風險控管策略與對外溝通一致且有效 任職資格 工作經驗（Experience） 具備 12 年以上事件管理、風控營運（Risk Operations）、信任與安全（Trust & Safety）、危機處理或升級案件管理相關經驗 曾任職於高風險、高成長的電商、金融科技（FinTech）或網路產業尤佳 專業能力（Skills） 能在高壓環境下保持冷靜並快速做出決策 具備優異的風險判斷與數據分析能力，能有效進行風險評估與控管 領導能力（Leadership） 具備帶領調查型團隊或高階支援團隊的經驗 曾在高壓或緊急情境下成功推動跨部門協作與決策 語言能力（Language） 中文（普通話）需具備母語或流利程度 具備流利英語溝通能力者佳
職務概述 Coupang 客戶服務團隊致力於提供世界級的客服體驗，並持續發掘與提升整體客戶體驗。 作為客戶服務部門總監（聯絡中心營運），您將主導前線客服中心的日常營運，確保服務品質、組織規模擴展能力及營運效率。此角色重點在於推動高效執行、達成嚴謹的服務指標（SLA），並管理大規模內部營運，以提供流暢且高品質的客戶支援體驗。 主要職責 營運卓越（Operational Excellence） 負責客服中心日常營運（包含語音、即時聊天及數位客服渠道） 確保團隊穩定達成或超越關鍵績效指標（KPI），包含客戶滿意度（CSAT）、服務水準協議（SLA）、首次解決率（FCR）與平均處理時間（AHT） 團隊領導（Team Leadership） 領導並培育大規模營運管理團隊與前線主管 建立高績效導向的工作文化，推動持續改善與員工投入度 流程優化（Process Optimization） 與內部團隊密切合作，找出營運瓶頸 優化客服流程並導入最佳實務，以降低客戶體驗摩擦與營運浪費 資源配置（Resource Allocation） 負責營運預算、人力配置優化與產能規劃 因應訂單量波動及電商旺季（如大型促銷活動）進行靈活調整 任職資格 工作經驗（Experience） 12 年以上客服營運、聯絡中心管理或 BPO 營運經驗 具備高流量電商、科技或零售產業背景尤佳 領導能力（Leadership） 具備管理大型、多層級營運團隊（數百人規模）之實績 曾成功推動營運轉型或優化專案 專業能力（Skills） 優秀的人才管理與領導能力 具備數據分析能力，能從營運數據中洞察並提出改善策略 具備供應商與合約談判經驗 語言能力（Language） 中文（普通話）需具備母語或流利程度 具備流利英文溝通能力者佳
公司介紹 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼生活？」的世界。 職位簡介 策略聯盟行銷團隊負責人（Head of Affiliate Marketing）將全面主導並規模化台灣的聯盟行銷與網紅（KOL / Key Opinion Leader）生態圈，推動涵蓋技術與非技術業務線的營收成長。此角色將負責打造並擴展高績效的商務拓展團隊，深化與關鍵媒體／合作夥伴的策略關係，同時在台灣建立並成長一個業界頂尖的平台。 此職位對整體績效、策略夥伴關係，以及 P&L（損益）結果擁有高度且完整的責任與決策權。 工作職責 建立、領導並規模化台灣專屬的業務開發及策略聯盟行銷團隊，落實並推進聯盟行銷整體策略制定並驅動聯盟行銷策略 深入拓展受管技術（Managed Tech）與非技術（Non‑Tech）兩大業務領域主導網紅 KOL 平台在台灣的成長與成功，持續擴大影響力、提升互動參與度，並強化商業變現能力發展，並深化與既有受管合作夥伴（Managed Publishers）的策略關係 創造長期且可持續的價值善用深厚的產業人脈，與台灣主要線上 App、聯盟平台、媒體與出版商網絡及數位生態系建立策略合作透過新興聯盟模式、平台及創作者經濟趨勢，主動辨識並孵化新的成長機會全面負責聯盟業務績效，包括營收成長、獲利能力與 P&L（損益）責任與 Sales、Product、Marketing 及 Operations 團隊密切跨部門合作 推動整合式 Go‑to‑Market 執行為團隊設定明確目標、績效指標與人才發展計畫，打造以成果導向且高度協作的團隊文化 需求條件： 對台灣數位生態系有深入且全面的理解，並已建立穩固的在地人脈網絡，涵蓋： ○ KOL／網紅（Influencer）生態圈 ○ 電商（EC）平台 ○ SaaS 與線上科技平台 具備高度以銷售與成果為導向的思維，並擁有明確的營收成長實績與 P&L（損益）管理經驗具備成熟的人才領導經驗，包含團隊招募、管理以及規模化成長的實際歷練 在聯盟行銷、策略夥伴關係，或平台型業務模式方面，展現優異的策略規劃與執行能力優秀的人際關係建立、談判協商與多方利害關係人管理能力 良好的中文業務開發及跨部門溝通能力 招募流程 • 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。 Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview We are looking for a CS Ticket Management Specialist to lead our service quality assurance efforts. Beyond standard monitoring, this role is responsible for architecting service efficiency through high-level ticket auditing and strategic oversight. You will drive operational excellence by diagnosing systemic bottlenecks, optimizing cross-functional workflows, and ensuring our front-line teams are empowered with sophisticated resources and professional mastery. The ideal candidate is an analytical problem-solver committed to elevating the standard of customer service excellence. What You Will Do 1. Performance Governance & SLA Stewardship: Establish and oversee rigorous performance governance frameworks, conducting deep-dive audits to ensure consistent adherence to high-stakes Service Level Agreements (SLAs) and operational benchmarks. 2. Quality Assurance & Brand Integrity: Uphold brand integrity by validating the precision and professional caliber of service interactions, ensuring all front-line outputs reflect the company's excellence and technical authority. 3. Process Engineering & Operational Scalability: Leverage data analytics to diagnose systemic bottlenecks and engineer scalable workflows that maximize internal efficiency and accelerate seamless service delivery. 4. Knowledge Architecture & Skill Empowerment: Strategically optimize the internal knowledge base and provide actionable insights to ensure front-line teams are equipped with precise information and the expertise to resolve complex inquiries independently. 5. Risk Mitigation & Compliance Leadership: Mitigate organizational risk by leading the audit of high-sensitivity cases, enforcing strict compliance with internal policies while fostering a culture of accountability and service excellence. Basic Qualifications Relevant Customer Service Experience: 2-3 years of experience in Customer Service or Support operations. A deep understanding of front-line service dynamics and customer pain points is essential. This role requires flexibility to work rotating shifts, including weekends (five days per week). Morning shift: 7:00 AM – 4:00 PM / Afternoon/Evening shift: 1:00 PM – 10:00 PM Preferred Qualifications Experience in Quality Assurance (QA) Highly adaptive to fast-paced environments, with a proven ability to independently acquire new knowledge and skills. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Lead customer service operations through customer-centric strategy, operational optimization, and scalable improvement initiatives.This role requires strong planning capability, project leadership, and the ability to drive cross-functional operational improvements based on customer insights and business priorities. Leaders are expected to move beyond daily operations and build long-term operational frameworks that improve customer experience and organizational effectiveness. What You Will Do 1. Lead and develop Managers 2. Analyze operational performance, customer behavior, and service trends 3. Drive customer-centric operational improvement initiatives 4. Lead new operational projects and process optimization programs 5. Partner with cross-functional teams to improve customer experience at scale 6. Establish operational priorities, standards, and long-term improvement strategies 7. Identify structural operational risks and scalability gaps 8. Improve escalation management frameworks and service quality models 9. Support organizational growth, workforce planning, and leadership development 10.Drive continuous improvement culture across the organization Basic Qualifications 1. Think strategically beyond daily operational execution 2. Build scalable operational processes and improvement frameworks 3. Lead new projects from planning to execution 4. Use data and customer insights to influence operational direction 5. Balance customer experience, operational efficiency, and business impact 6. Influence stakeholders across functions and leadership levels 7. Develop strong leadership pipelines within the organization 8. Operate with high ownership in ambiguous and fast-changing environments Preferred Qualifications 1. Experience leading customer service operations or large-scale support organizations 2. Strong operational analysis and project management capability 3. Experience managing managers and cross-functional initiatives 4. Ability to drive customer-centric improvements using operational data and insights 5. Intermediate or above English proficiency preferred Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust. Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability. What You Will Do Role 1. Centrally manage major customer incidents, serving as the core management role for customer incident management Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership Role 2. Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents Basic Qualifications Bachelor’s degree in business, marketing, data analytics, information management, or a related field 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis Ability to independently analyze data and translate insights into actionable recommendations Proficiency in data analysis tools and incident analysis methodologies Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements Preferred Qualifications Master’s degree in a related field Experience handling complex complaints, escalations, or consumer protection cases Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS Experience working in e-commerce, logistics, or high-growth environments Experience leading process optimization, quality improvement, or governance initiatives Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI Experience in e‑commerce, platform businesses, customer service environments, or complex operations Proficiency in written and spoken Mandarin with working proficiency in English Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Specialist Position Overview We are looking for a CS Learning & Development Specialist. This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. Key Responsibilities - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. - Knowledge Management Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. - Quality Assurance Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. Qualifications & Requirements - Experience: At least 3 years of experience in Training, Quality Assurance, or Knowledge Management. Experience in an E-commerce or BPO customer service environment. Familiarity with ticketing systems (e.g. Zendesk). - Skills: Ability to manage multiple projects in a fast-paced environment. Excellent communication and collaboration skills. Strong problem-solving abilities and critical thinking. Ability to analyze performance data and develop actionable insights. - Education: Bachelor's degree in business, education, communications, or languages field. - Work Schedule: This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” Position: CS Learning & Development Associate (Quality Assurance) This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. What will you do? - Quality Assurance Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. - Knowledge Management Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. Essential Qualifications: At least 1~3 years of experience in Training, Quality Assurance, or Knowledge Management. Experience in an E-commerce or BPO customer service environment. Familiarity with ticketing systems (e.g. Zendesk). Skills: Ability to manage multiple projects in a fast-paced environment. Excellent communication and collaboration skills. Strong problem-solving abilities and critical thinking. Proficient in Excel for basic data analysis and capable of identifying performance trends. Education: Bachelor's degree in business, education, communications, or languages field. Work Schedule: This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow. Recruitment Process ．Application Review - Online Test - Phone Interview - Virtual Onsite Interview - Offer ．The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ．Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ．This job posting may be closed before the stated end date for application if all openings are filled. ．Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ．Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal-opportunity employer. Our unprecedented success could not be possible without the valuable input of our globally diverse team.
[Helper Leader] 1. Working Hour : 02:00 - 10:00am (2Hours of OT if required) - 2 person needed (Total 2) 2. Working Address : TAO8 (start on TAO1) [Camp Leader] 1. Working Hour : 08:00 - 17:00 / 11:00 - 20:00 - each 2 person needed (Total 4) 2. Working Address : TAO8 (start on TAO1)
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Capacity Planning Manager (Lastmile Management) As a Capacity Planning Manager, you will lead the execution of logistics capacity planning across last mile and middle mile operations. This role is responsible for executing the action plans including managing daily and monthly capacity, and driving operational efficiency through data-driven workforce and performance analysis. You will work closely with cross-functional teams to ensure scalable and cost-effective logistics execution. What you will do? Lead the execution and coordination of capacity planning models for last mile logistics, ensuring alignment with operational goals. Own the daily and monthly manpower and asset planning processes, and collaborate with operations teams to ensure timely and effective execution. Analyze driver performance and cost models to identify productivity gaps and optimize route/area-level efficiency. Drive the implementation and continuous improvement of workforce planning tools to enhance forecasting accuracy and operational agility. Essential Qualifications: 5+ years of relevant experience in logistics last mile and middle mile. Proven experience in data processing and analysis to build models that support business decisions. Strong communication skills across various contexts. Strong analytical mindset and data-driven approach. Proficiency in MS Office, Advanced Excel, Google Sheet, Tableau and SQL/Python. Preferred Qualifications: Degree in Business, Logistics, Supply Chain, or Industrial Engineering. Experience in planning and project management. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Business Analysts (BA) shine in Coupang's various business and operational organizations where data-driven decision making is important. Our large amount of data is transformed into meaningful information and insights by BAs in each organization (Marketing, Logistics, Shipping, Compliance, Finance, etc.). You'll be part of our growth and have the opportunity to develop your career! * Meet the Coupang Business Analyst What You Will Do Support business decisions with data Improve existing processes and develop and manage new metrics Basic Qualifications Minimum 3 years of data analytics experience Proficient SQL experience and competence (SQL coding test required) Experience in business intelligence reporting and dashboarding using Tableau or Power BI Able to multi-task with judgement in prioritising work to meet the fast-paced business environment Preferred Qualifications Experience working in the e-commerce or internet services industry Experience with Python, R or other programming languages * Application documents: English CV (required) ** The experience needed for each role varies. After receiving your CV, we will offer suitable positions to candidates based on their experience and skills. Recruitment Process and Others Recruitment Process Application Review - SQL Test - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職缺名稱: Associate, In-stock Management Specialist 庫存管理專員 主要職責： - 負責所屬商品類別之日常營運支援，與 Category Director 合作，確保類別營運順暢 - 管理商品與供應商相關關鍵資料（如商品資訊、分類、價格與作業設定），確保資料正確並支援前台與日常營運 - 每日執行類別營運檢核（morning check），檢視商品、訂單及供應商作業狀態，主動發現並處理營運或系統異常 - 透過系統與平台檢視並修正商品或資料錯誤，避免影響使用者體驗與營運表現 擔任類別窗口，負責供應商日常溝通（商品與訂單確認、出貨與交期更新），並協助說明正確作業流程，降低錯誤發生率 - 協助團隊其他營運或專案相關事項 基本條件： - 具備良好的溝通能力，能以 Email 為主、偶爾透過電話進行供應商及內部溝通 - 具備電商、零售或營運相關經驗者佳 - 熟悉 Excel 基本至進階操作（如樞紐分析、V lookup） - 具備基本 SQL 或 Python 操作能力者加分（如資料查詢、簡易數據處理或分析） 招募流程： 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項： 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會
Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職缺名稱 : 物流廠商管理專員 (Quick Flex Account Management) 身為 Quick Flex 團隊的一員，您將負責管理供應商與合作夥伴，確保為 Coupang 的客戶提供最優質的服務體驗。 Quick Flex 客戶管理團隊負責監督並管理執行**「火箭配送 (Rocket Delivery)」**的運輸合作夥伴。團隊需與各家公司及供應商協作，制定營運策略與執行計畫，以持續優化配送服務。 - Vendor 配送品質與行為管理： 定期分析各項配送品質數據（KPI），針對表現不佳的 Vendor 進行教育訓練並校正其作業行為。 - 運力追蹤與調度管理： 監控並追蹤 Vendor 的每日運力需求與實際執行狀況，確保配送能量足以支撐業務量。 - Vcamp 現場巡檢： 定期前往配送據點（Vcamp）進行現地巡視，督導現場作業是否符合標準流程與安全規範。 - 異常追蹤與危機處理： 針對配送異常建立即時追蹤與回報機制，並主動提出短、長期的解決方案以減少客訴。 - 各項業務溝通協調： 擔任公司與 Vendor 間的單一窗口，處理合約執行、費用結算及各類行政業務的溝通協調。 - 輪班執行與主管交辦： 配合火箭配送全年無休之特性進行排班（含週末/國定假日），並彈性支援主管交辦之專案事項。 *輪班時段：0600~1500、0800~1700 1400~2300(該時段可遠端工作) 必備條件： - 工作經驗： 具備 1-3 年物流、業務 、採購助理 (MD) 或客戶管理相關經驗。 - 資訊技能： 精通 MS Office 系列軟體（Word, Excel, PowerPoint）。 - 人格特質： 具備正向、彈性的思維，以及強烈的服務導向。 - 溝通能力： 優異的溝通與協作技巧，能與內部團隊及外部合作夥伴有效對接。 - 數據處理： 具備進階 Excel 處理能力（如：樞紐分析、複雜公式或數據建模）。 - 實務經驗： 具備與物流廠商進行業務對接或物流管理的實戰經驗。 招募流程： 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項： 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會
公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 您將負責帶領並優化所屬物流中心（FC）的端到端招募流程。此職位重點在於透過招募流程優化、人力規劃、供應商管理、數據分析及招募策略執行來提升招募績效。您將與營運團隊、用人主管及跨部門利害關係人密切合作，在確保人力目標達成的同時，持續提升招募效率與整體招募品質。 此外，您也將帶領所屬FC的招募團隊，監督招募進度，並主動洞察市場趨勢與營運挑戰，以制定有效的人才招募解決方案。 工作地點: 桃園市大園區 工作內容 管理並帶領一個FC的招募團隊 優化並標準化招募流程，以提升整體招募效率與品質 監控所屬FC的招募進度，確保人力目標如期達成 規劃並執行短期與長期的人力招募策略 分析招募數據與轉換率，持續提升招募成效 與營運單位、用人主管及跨部門團隊合作，了解用人需求與市場狀況 管理招募專案與時程，確保招募品質與營運效率 管理外部招募供應商，包含績效追蹤與關係維護 持續關注市場招募趨勢與競業動態，並提出優化建議 基本條件 大學（含）以上學歷 至少4年以上人資相關經驗（不限招募經驗） 能夠在快速變動的工作環境中持續成長與適應 加分條件 具備招募、專案管理或跨部門合作經驗 具備良好的數據分析能力，能透過數據找出問題並提出改善方案 優秀的溝通、協調與問題解決能力 有團隊管理經驗者佳 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（Details to Consider） 若職缺已招滿，該職缺可能提前關閉 若發現應徵者提供不實資訊，公司有權撤回錄取通知 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（Privacy Notice） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview You will be responsible for leading and optimizing the end-to-end recruitment function for the assigned FC. This role focuses on driving hiring performance through recruitment process improvement, workforce planning, Vendor management, data analysis, and recruitment strategy execution. You will work closely with Operations, hiring managers, and cross-functional stakeholders to ensure manpower targets are achieved while continuously enhancing recruitment efficiency, and overall hiring quality. In addition, you will lead the recruitment team of assigned FC, monitor hiring progress, and proactively identify market trends and operational challenges to develop effective hiring solutions. What You Will Do Manage and lead the recruitment team of 1 FC. Optimize and standardize recruitment processes to improve overall hiring efficiency and quality Manage and monitor hiring progress for assigned FC to ensure manpower targets are achieved on schedule Execute both short-term and long-term workforce recruitment strategies Analyze recruitment data and conversion rates to continuously improve hiring performance Collaborate with Operations, hiring managers, and cross-functional teams to understand hiring needs and market conditions Manage recruitment projects and hiring timelines to ensure recruitment quality and operational efficiency Manage external recruitment vendors, including performance tracking and relationship management Continuously monitor market hiring trends and competitor activities, and provide recommendations for improvement Basic Qualifications Bachelor’s degree or above At least 4 years of HR-related experience (recruitment experience is not required) Ability to thrive in a fast-paced and rapidly changing work environment Preferred Qualifications Experience in recruitment, project management, or cross-functional collaboration Strong analytical skills with the ability to identify issues and propose improvement solutions through data analysis Excellent communication, coordination, and problem-solving skills Prior team management experience is preferred Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 您將負責帶領並優化所屬物流中心（FC）的端到端招募流程。此職位重點在於透過招募流程優化、人力規劃、供應商管理、數據分析及招募策略執行來提升招募績效。您將與營運團隊、用人主管及跨部門利害關係人密切合作，在確保人力目標達成的同時，持續提升招募效率與整體招募品質。 此外，您也將帶領所屬FC的招募團隊，監督招募進度，並主動洞察市場趨勢與營運挑戰，以制定有效的人才招募解決方案。 工作地點: 瑞芳 工作內容（What You Will Do） 管理並帶領一個FC的招募團隊 優化並標準化招募流程，以提升整體招募效率與品質 監控所屬FC的招募進度，確保人力目標如期達成 規劃並執行短期與長期的人力招募策略 分析招募數據與轉換率，持續提升招募成效 與營運單位、用人主管及跨部門團隊合作，了解用人需求與市場狀況 管理招募專案與時程，確保招募品質與營運效率 管理外部招募供應商，包含績效追蹤與關係維護 持續關注市場招募趨勢與競業動態，並提出優化建議 基本條件（Basic Qualifications） 大學（含）以上學歷 至少4年以上人資相關經驗（不限招募經驗） 能夠在快速變動的工作環境中持續成長與適應 加分條件（Preferred Qualifications） 具備招募、專案管理或跨部門合作經驗 具備良好的數據分析能力，能透過數據找出問題並提出改善方案 優秀的溝通、協調與問題解決能力 有團隊管理經驗者佳 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（Details to Consider） 若職缺已招滿，該職缺可能提前關閉 若發現應徵者提供不實資訊，公司有權撤回錄取通知 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（Privacy Notice） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview You will be responsible for leading and optimizing the end-to-end recruitment function for the assigned FC. This role focuses on driving hiring performance through recruitment process improvement, workforce planning, Vendor management, data analysis, and recruitment strategy execution. You will work closely with Operations, hiring managers, and cross-functional stakeholders to ensure manpower targets are achieved while continuously enhancing recruitment efficiency, and overall hiring quality. In addition, you will lead the recruitment team of assigned FC, monitor hiring progress, and proactively identify market trends and operational challenges to develop effective hiring solutions. Work location: Ruifang What You Will Do Manage and lead the recruitment team of 1 FC. Optimize and standardize recruitment processes to improve overall hiring efficiency and quality Manage and monitor hiring progress for assigned FC to ensure manpower targets are achieved on schedule Execute both short-term and long-term workforce recruitment strategies Analyze recruitment data and conversion rates to continuously improve hiring performance Collaborate with Operations, hiring managers, and cross-functional teams to understand hiring needs and market conditions Manage recruitment projects and hiring timelines to ensure recruitment quality and operational efficiency Manage external recruitment vendors, including performance tracking and relationship management Continuously monitor market hiring trends and competitor activities, and provide recommendations for improvement Basic Qualifications Bachelor’s degree or above At least 4 years of HR-related experience (recruitment experience is not required) Ability to thrive in a fast-paced and rapidly changing work environment Preferred Qualifications Experience in recruitment, project management, or cross-functional collaboration Strong analytical skills with the ability to identify issues and propose improvement solutions through data analysis Excellent communication, coordination, and problem-solving skills Prior team management experience is preferred Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
IP Operations Shift Manager Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. What will you do? People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). Essential Qualifications Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. Communication: Ability to translate complex instructions into clear, actionable tasks for agents. Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. Extra Qualifications (Preferred) Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. Language: English or Korean speaking ability is a strong plus for cross-regional collaboration. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” What You Will Do Lead a team of 5-7 members, overseeing performance tracking, allocating manpower based on project needs, and adjusting workflows to ensure efficiency and meet evolving requirements. Track and report on key performance metrics for pricing projects, identifying trends and implementing data-driven strategies to enhance performance. Evaluate process inefficiencies, providing actionable recommendations to optimize workflows and improve overall project outcomes. Perform quality assessments on temporary staff output, delivering targeted training and coaching to address performance gaps and improve accuracy. Basic Qualifications Proven experience in operational analysis or a similar role Strong analytical skills with proficiency in tools such as SQL, Python, and data visualization software like Tableau Strong attention to detail, with a patient, proactive mindset and independent problem-solving abilities Good communication and presentation skills. Ability to work collaboratively with various teams and stakeholders Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Taiwan Finance team is a finance business partner for Coupang Taiwan. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Principal Financial Planning & Analysis (FP&A) focusing on Central Finance domain. What You Will Do Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing company-wide annual budgets, monthly forecasts, and gap analysis Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making Point of contact for Taiwan business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary Partnering with corporate finance: Work with Corporate FP&A in Global HQ to provide key developments in the business and communicate insights to senior management Accurate management reporting: Ensure management reporting reflects the organization structure and responsibilities, driving accountability and clarity of ownership Reporting tools development: Develop management reporting tools and systems to efficiently deliver meaningful information to the leadership team Basic Qualifications 7+ years of experience in financial planning and analysis in a fast-paced technology-oriented organization (eCommerce preferred) Central FP&A experience (Corporate financial planning and reporting) Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation SAP and Excel skills Good communication skill in English Preferred Qualifications Experience with data visualization tools (e.g. Tableau, PowerBI) SQL proficiency Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
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