我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位簡介 我們正在尋找一位反應敏銳、能獨立作業的選品專案組長，負責推動專案目標並管理一個 5 至 10 人的小團隊。這份工作不僅僅是執行檢查清單，我們更需要一位能全權負責工作流程、洞察細節，並確保團隊維持高生產力與準確性的關鍵人才。 您將成為產品數據分析與流程改善的技術核心。我們希望您是一位具備主動積極特質的人（Self-starter）——能夠在極少指導下處理複雜任務、主動培訓他人，並在發現瓶頸時找出更好的解決方案。 核心重點 • 營運所有權：管理每日人力配置，確保團隊達成目標。 • 品質管控：維持數據準確性，並在不犧牲品質的前提下提升產出速度。 • 獨立分析：自主進行產品研究與屬性對比。 • 流程優化：診斷現行標準作業程序 (SOP) 的問題，並提出更聰明的解決方案。 主要職責 • 團隊領導與自主管理：以高度責任感帶領 5 至 10 人的團隊；獨立管理專案人力分配與日常營運，確保專案成功。 • 績效與考勤管理：監控團隊出勤狀況並進行績效考核，確保所有成員持續達到或超越團隊標準。 • 品質與產能管控：監督團隊產出的準確性與效率；主動識別瓶頸，並推動持續改善以確保高質量的數據產出。 • 培訓與發展：設計並執行內部培訓計劃，以提升團隊的專業技能與作業效率。 • 主管支援：在極少監督的情況下，高效完成主管交辦任務，支援部門整體目標。 職位要求 • 產品專業知識：具備強大的產品敏銳度，熟悉品類屬性；能夠獨立進行線上/線下的產品分析與競品研究。 • 邏輯思考與適應力：具備嚴謹的邏輯推理能力，能處理複雜數據；作為自驅型人才，需能適應變化，並在動態環境中帶領團隊達成目標。 • 高度自主與責任感：證明自己具備獨立作業及在壓力下解決問題的能力；能在多任務環境中有效安排優先順序，確保如期達成目標。 • 流程診斷與優化：熟悉 SOP 運作，並具備分析與診斷工作流問題的能力，能獨立提出建設性的優化策略。 • 電商熱忱：對電子商務營運與市場趨勢有濃厚興趣，並致力於自我持續成長。 加分條件 • 數據處理能力：精通 Excel 進階函數進行數據分析（如：XLOOKUP, COUNTIFS）。 • 專業經歷：具備 2 至 3 年行政或專案管理相關經驗。 • 培訓與指導經驗：曾有領導、教練或培訓團隊成員以提升整體績效的實績。 • 管理背景：具備主管或管理職經驗者優先考慮。 招募流程 • 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。
我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: 一線客服副理Customer Service Assistant Manager (TW Counie Operations) 我們正在尋找具備領導力與服務精神的你，帶領客服團隊創造卓越的顧客體驗！ 這個職位不僅需要管理團隊，更需要在第一線與同仁並肩作戰，協助解決客戶的各類問題。 What will you do? 1. 直接管理與 support 第一線客服專員 (約10-15位客服) 2. 管理團隊出缺勤與現場工作狀況 3. 即時協助專員處理客戶問題與提供判斷或升級 3. 處理 supervisor call-back 與較困難的客戶互動 4. 指導客服專員改善應對方式、政策理解與服務品質 5. 主動觀察團隊成員狀態、風險與情緒變化 6. 必要時向上 escalation 營運或客戶風險 7. 協助訓練後的新人 onboarding 與日常團隊穩定 Basic Qualifications 1. 對一線團隊穩定性具備高度 ownership 2. 對人與團隊狀態具備敏感度 3. 能快速判斷現場狀況並做出合理應對 4. 在高壓環境下保持冷靜與專業 5. 在維持營運規範的同時，時刻重視 customer experience 6. 建立團隊信任感與日常 support culture 7. 須配合輪班 *輪班方式與時間： 週一至週日，比照8周變形工時方式排班 可選擇固定日班 ：7:00-16:00/14:00-23:00之間輪班(雙北地區需進辦公室) 或選擇固定夜班 ：22:00-7:00，夜班可全遠端工作 Preferred Qualifications 1. 曾擔任資深客服/客服組長，或具其他服務業一線人員管理／輔導經驗 2. 具良好溝通能力與問題處理能力 3, 能獨立處理客戶 escalation 情境 4. 基本英文能力加分 Recruitment Process and Others Recruitment Process 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 Details to Consider 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 職位: Customer Service Specialist (Counie Operations) 一線客服組長 What You Will Do 1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 2. 監督與提升同仁的工作績效、服務品質及專業能力 3. 進行主管回電（處理客戶升級案件、投訴或複雜問題） 4. 即時協助一線同仁處理突發事件，並提供專業建議 5. 參與並推動教育訓練、流程優化及服務改善計劃 Basic Qualifications 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 2.具高壓環境下獨立及快速處理問題能力 3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 5.具備團隊責任感 Preferred Qualifications 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 Others 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 Recruitment Process and Others 招募流程 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位: Customer Service Specialist (一線客服資深專員) 主要職責 1. 客戶諮詢與申訴處理 透過多元聯絡管道（如電話、線上客服等）進行客戶諮詢，並對客戶申訴提供第一線回應與處理。 2. 問題協調與改善服務品質 將客戶回饋與申訴內容回報並分享給相關內部團隊，協助問題解決，並持續優化 Coupang 前線客服（CS）的服務品質。 3. 關鍵與高敏感案件處理 能夠處理需要高度關注與額外關懷的重大或關鍵客訴案件，確保客戶獲得妥善與周到的服務。 4. 即時協助一線同仁處理突發事件，並提供專業建議 招募條件： 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 3.具高壓環境下獨立及快速處理問題能力 4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 6.具備團隊責任感 加分條件： 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 其他補充： 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 招募流程 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。
我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度(日班輪班or固定大夜班) • 日班：07:00-16:00 / 14:00-23:00/視營運需求於07:00-23:00排班 • 大夜班：22:00-07:00 【薪資】 • 底薪+獎金制度 • 底薪: 38000 • 績效獎金: 0–8K (依當月績效表現評估實領金額，依據個人出缺勤狀況、績效表現而有所不同) 【上班地點】台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 – 面試 – 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。
工作內容： 我們正在尋找一位具備深厚消防專業知識與實務經驗的消防安全經理，負責物流中心（FC）消防安全的全面規劃與執行。此角色將直接影響營運安全與法規合規，並與政府機關密切協作，確保消防系統的設置與維護符合最高標準。 主要職責包括： • 擔任消防安全負責人，制定並推動符合《消防法》及相關法規的消防安全計畫。 • 規劃並執行消防演練與緊急應變措施，提升員工在突發狀況下的應變能力。 • 主導消防系統（消防水、消防電）新建、室內裝修變更及年度檢修申報等實作工作。 • 定期監控消防設備運作狀況，規劃維護時程，確保系統穩定與合規。 • 與政府機關（如消防局火災預防科）協調會審、會勘事宜，並主導相關案件之申報與溝通。 • 確保遵循政府法規（建築、消防、安全、公共危險物品管理等）及公司內部規範，達成物流中心營運目標。 • 辨識並評估專案執行過程中的潛在風險，並在問題發生時主導排解。 資格條件： • 消防安全、消防科學或相關領域之學士學位佳 • 至少 7 年以上消防安全相關經驗，具企業、工業或主管機關背景者尤佳。 • 熟悉消防法、《公共危險物品及可燃性高壓氣體製造儲存處理場所設置標準暨安全管理辦法》等相關法規與標準。 • 具備消防系統實作經驗（新建、變更、年度檢修申報），能獨立主導並確保合規。 • 曾參與或主辦與消防局協調之會審、會勘案件，具良好公部門溝通能力。 • 優異的溝通與人際互動能力，能與組織各層級有效協作與影響決策。 • 具備以下證照者尤佳：消防設備師（士）、防火管理人、保安監督人。 Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問： 「沒有Coupang酷澎，怎麼生活?」的世界。Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。 Position: Facility Manager(廠務設備經理) 主要職責: • 制定並實行符合公司目標的物流倉管理程序、策略。 • 協調和監督所有與物流倉設備/廠務的相關活動(ex 定期保養維護、設備安裝、修理等)。 • 規劃管理相關廠務設備預算(需求評估、預算執行等) • 與物流倉相關部門合作合作， • 利用創新的技術解決方案及數據分析來簡化物流倉廠務設備管理流程、提高效率並降低成本。 • 規劃和執行現場layout和工作空間設計變更，確保功能、人體工程學考慮和員工滿意度都能符合需求 • 制定和維護預防性維護計劃，以確保設備、系統和公用設施的持續運行。 • 監督和監控供應商、承包商和服務提供者，確保遵守契約規範、品質標準和監管要求。 招募條件: • 廠務、工程或相關領域畢業。 • 具廠務經理經驗。 • 對廠務、建築系統和相關法規有深入的瞭解。 • 領導能力佳，能夠與內部和外部利益相關者進行有效溝通和合作。 • 解決問題能力佳。 • 熟悉預算、財務規劃和供應商管理。 招募流程 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募程序實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview & Reporting Structure We are seeking a highly motivated professional to join our team as a local hire in our Taiwan office. The successful candidate will be based in Taipei and will report directly to the VP of Global Tax. This role will oversee tax compliance in Taiwan while collaborating closely with both global and regional stakeholders to support strategic tax initiatives in Taiwan. What You Will Do Taiwan Tax Compliance & Reporting • Oversee corporate income tax filings, VAT, withholding tax, and other local tax obligations. • Ensure timely and accurate preparation of tax returns and disclosures. • Proactively identify and evaluate tax-saving opportunities in Taiwan. • Manage relationships with local tax authorities and support audits or inquiries. Tax Provision • Review and support Taiwan quarterly and annual tax provision calculations under IFRS and US GAAP. • Collaborate with finance and accounting teams to ensure accurate tax accounting and reporting. • Monitor and validate that Taiwan entities’ financial results are consistent with global transfer pricing guidelines. Stakeholder Collaboration • Work closely with legal, treasury, and business units to provide tax input on contracts, transactions, and strategic initiatives. • Liaise with external advisors and global tax teams to ensure consistency and compliance. Basic Qualifications Bachelor’s degree in Accounting, Taxation, Finance, or Law; CPA or equivalent preferred. 12+ years of experience in Taiwan tax, ideally with exposure to international tax matters. Strong understanding of Taiwan tax laws, transfer pricing, and cross-border tax principles. Experience in a multinational corporation and/or Big 4 firm preferred. Excellent communication skills in Mandarin and English (fluency in Korean is a plus). Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Job Title Staff Security Engineer (Digital Trust Taiwan) What you will do? As a Staff Security Engineer in the Digital Trust / Information Security team, you will serve as a senior technical security expert supporting Coupang’s businesses in Taiwan and Japan. You will drive both tactical security implementations and large‑scale security initiatives, partnering closely with Privacy, Legal, Engineering, Product Management, and global security teams. Your mission is to safeguard customer trust, secure internal operations, and enable rapid business growth by embedding strong, scalable security practices across Coupang Taiwan. Key Responsibilities: Lead security reviews and risk assessments for new products, services, and business initiatives in Taiwan, enabling secure and timely launches across app‑first e‑commerce and logistics platforms. Own and drive Taiwan‑wide security engineering initiatives that raise the security baseline at scale and influence security practices across regional and global Coupang organizations. Proactively identify security gaps across data protection, infrastructure, applications, and internal processes; perform deep root‑cause analysis and implement long‑term remediation strategies. Partner with Global Digital Trust teams to support incident response, insider threat investigations, threat intelligence actions, vulnerability remediation, and third‑party security assessments. Work closely with engineering, IT, data, and product teams to ensure security controls are built into system design, development, and operations from day one. Translate complex security risks into clear, actionable recommendations, enabling teams to prioritize effectively and move with urgency in a fast‑growing environment. Influence technical decision‑making by providing security architecture guidance that balances customer experience, delivery speed, and regulatory compliance. Contribute to continuous improvement of security standards, tooling, and metrics aligned with Coupang’s customer‑first and “WOW” culture. Essential Qualifications: Bachelor’s degree in Computer Science, Information Security, or a related technical field. 8+ years of hands‑on experience in security engineering, including leading or designing large‑scale security solutions across cross‑functional teams. Deep technical expertise in defensive security domains such as data protection, application security, cloud or infrastructure security, and incident response. Proven ability to assess risk, decompose complex security problems, and deliver practical, scalable solutions in high‑growth environments. Strong communication and stakeholder‑management skills, with the ability to influence engineers, product managers, and business leaders. Demonstrated ownership, bias for action, and ability to thrive in a fast‑paced, results‑driven culture. Experience working with global or regional teams across different time zones is highly valued. Preferred Qualifications: Security‑related certifications such as OSCP, CISSP, CISM, or equivalent. Master’s degree in Computer Science, Information Security, or a related field. Experience supporting security programs for e‑commerce, logistics, payments, or large‑scale consumer platforms. Familiarity with regulatory and privacy requirements relevant to Taiwan and Japan (e.g., data protection, cross‑border data handling). Experience driving security initiatives that balance compliance, customer experience, and business velocity. Bilingual proficiency in Mandarin Chinese and English, with the ability to communicate technical concepts clearly in both languages. Prior experience influencing security strategy at a regional or organizational level. Recruitment Process • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider • This job posting may be closed prior to the stated end date for application if all openings are filled. • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. • Coupang does not discriminate against disabled applicants or those with veteran status. • We are proud to offer equal opportunities for all applicants.
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Staff Product Designer, you will be responsible for solving customer pain points in a rapidly changing business environment with a small team. You are expected to own the entire process of product creation, from ideation to the final development, based on the design thinking process. You are proficient at creating user scenarios, user journeys, wireframes, and UI designs and prototypes. You have the ability to understand business requirements and provide design directions using qualitative and quantitative data. To achieve this, you will work with various teams including development, Product Manager, marketing, legal, and HR teams and coordinate work. Furthermore, you will contribute to establishing and executing large and small projects and strategies that are necessary for the business to grow and lead the cultivation of the team culture and the establishment of processes. What You Will Do Lead the overall design projects while communicating with Business, Engineering, and Product teams. Be proactive in establishing product vision and roadmap and play a strategic role in decision-making processes. Improve processes more efficiently through collaborations with other design leaders of Product UX teams. Set a priority for improvement directions by identifying and analyzing problems of the current products and services. Assure design quality and suggest directions for improvement. Basic Qualifications BA in Graphic Design, Interaction Design, Industrial Design, HCI, Computer Science, Psychology, or equivalent degree/experience Excellent portfolio of typography, interaction design, visual design, and user research Ability to skillfully utilize design tools such as Figma and Adobe 8+ years of experience in product design Experience in leading other designers in the team level projects Experience in building the overall strategy of projects and creating the basis of deliverables Excellent communication and storytelling skills Preferred Qualifications Experience in working and collaborating with diverse teams in a rapidly growing environment Experience in launching a project from scratch by utilizing insights earned from UX research Ability to analyze data and reflect the result in the design Experience in implementing/managing complex projects while leading various stakeholders Extensive knowledge of e-commerce enabling a multi-dimensional understanding of customers, sellers, and business Ability to show commitment at work and exert leadership Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: As a marketing data professional, you will be responsible for analyzing tens of millions of data points and providing actionable insight for marketing managers and leadership. This insight will help us to create WOW experience for our customers. Marketing analytics creates meaningful insights, seeks answers to complex business questions, and enables effective marketing campaigns. This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with so much upward growth potential. You will be a member of the Taiwan marketing team with members from all over the world. You will get a broad end-to-end view of the aggressive expansion of an e-commerce business What You Will Do: Collaborate and be a thought partner for marketing managers, CRM managers, marketing engineers, designers, and other stakeholders to make data-driven decisions. Build machine learning models include but are not limited to customer churn, product sales, banner clicks and sales of marketing campaigns. Train and deploy machine learning models on both in-house and cloud-based platforms. Perform insightful analysis on growth marketing (customer & product) metrics to enable effective marketing campaigns. Provide clear and actionable recommendations on CRM promotions by analyzing user behavior data in the APP. Conduct hypothesis testing, A/B testing and regression analysis on online ad performance. Create a data pipeline to ensure data availability and quality. Interpret and present your data story to marketing leadership. Foster an analytic culture as part of a growing data team. Basic Qualifications 5+ years’ working experience in machine learning. 3+ years’ working experience in SQL. 3+ years’ working experience in Python. Attention to the detail with ability to validate data, identify data flaws, and create analytical reports. Strong critical thinking and problem-solving skills. Ability to work independently with a sense of responsibility and exercise judgment in a fast-paced, dynamic environment. Strong communication skills to share analysis results in clear and concise manners. Proficiency in both Mandarin and English (both verbal and written). Preferred Qualifications: Experience in retail / E-commerce industries. Experience in growth marketing and CRM function. Master’s degree in business analytics, data analytics, data science or equivalent experience. Experience in data ETL and data engineering. Experience in AWS or GCP. Strong English skills (both verbal and written). Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview: As a marketing data professional, you will be responsible for analyzing tens of millions of data points and providing actionable insight for marketing managers and leadership. This insight will help us to create WOW experience for our customers. Marketing analytics creates meaningful insights, seeks answers to complex business questions, and enables effective marketing campaigns. This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with so much upward growth potential. You will be a member of the Taiwan marketing team with members from all over the world. You will get a broad end-to-end view of the aggressive expansion of an e-commerce business What You Will Do: Collaborate and be a thought partner for marketing managers, CRM managers, marketing engineers, designers, and other stakeholders to make data-driven decisions. Build machine learning models include but are not limited to customer churn, product sales, banner clicks and sales of marketing campaigns. Train and deploy machine learning models on both in-house and cloud-based platforms. Perform insightful analysis on growth marketing (customer & product) metrics to enable effective marketing campaigns. Provide clear and actionable recommendations on CRM promotions by analyzing user behavior data in the APP. Conduct hypothesis testing, A/B testing and regression analysis on online ad performance. Create a data pipeline to ensure data availability and quality. Interpret and present your data story to marketing leadership. Foster an analytic culture as part of a growing data team. Basic Qualifications 5+ years’ working experience in machine learning. 3+ years’ working experience in SQL. 3+ years’ working experience in Python. Attention to the detail with ability to validate data, identify data flaws, and create analytical reports. Strong critical thinking and problem-solving skills. Ability to work independently with a sense of responsibility and exercise judgment in a fast-paced, dynamic environment. Strong communication skills to share analysis results in clear and concise manners. Proficiency in both Mandarin and English (both verbal and written). Preferred Qualifications: Experience in retail / E-commerce industries. Experience in growth marketing and CRM function. Master’s degree in business analytics, data analytics, data science or equivalent experience. Experience in data ETL and data engineering. Experience in AWS or GCP. Strong English skills (both verbal and written). Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
Company Introduction We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation. Coupang has broken traditional e-commerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative. The Role overview : The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation. What you'll do : • Develop and own the overall qual/quan research strategy and roadmap. • Employ the latest research methodologies to improve research quality and reliability. • Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments). Basic Qualifications : • Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification. • Closely partner with the Design and Product owners to develop strategy and rationale for features. • Collaborate with diverse teams in a dynamic, rapid growth environment. Preferred Qualifications : • Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively. • Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus. • Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience. • Excellent written and verbal communication skills in English
Coupang is reimagining the shopping experience to wow each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?" Position: Sr.Specialist/Principal/Senior Manager, Procurement (*note that this role only opens to Mandarin Speaker who doesn't require visa support to work in Taiwan) This newly created position is an integral part of the Taiwan Procurement team and will be responsible for the strategic and operational sourcing of assigned spend categories supporting Coupang TW’s rapid expansion. The Taiwan Procurement team manages all non-merchandise 3rd party spend, and this is a critical role working closely with key business partners to drive cost efficiency in support Coupang TW’s business growth and profitability goals. In this role, the successful candidate will leverage traditional strategic sourcing models including category analysis, short-term/long-term category planning, consolidation, supplier scorecards and vendor management. Coupang’s sourcing process includes multiple phases from building a category strategy, identifying specific sourcing opportunities, contract negotiations, purchase order issuance, and implementation. The process involves steps such as preparing global market research, price/cost analysis, "should cost" models, TCO, industry trends, commodity best practices and industry benchmarking to drive sourcing decisions. What You Will Do Oversee strategic sourcing of multiple critical spending categories, vendor management and cost optimization activities to increase the effect of procurement investments, thereby to strengthen Coupang’s long-term profitability and sustainable growth Develops and executes organization-wide procurement, strategic sourcing and supply base management strategies within your assigned categories. Sets category level goals for your assigned categories within a portfolio. Achieves targeted cost reduction through leadership in strategic sourcing, supplier integration, continuous improvement and innovation/technology. Act as the lead negotiator with suppliers in assigned spend categories to deliver stated objectives. Results consistently deliver against negotiation targets. Conducts Request for Proposals (RFP) to identify and implement new qualified sources Leads the development of key supplier relationships to ensure continuous improvement in innovation, quality, service and cost reduction Communicates and works effectively with management at all levels within the company and its supply base Model and promote Coupang Leadership Principles to create an environment that mobilizes empowered people to achieve business goals. All duties as directed or modified. Qualifications Degree from a top tier university with a major in finance, engineering, supply chain, business management; MBA preferred 10 or more years of work experience in Sourcing, Supply Chain, Procurement or Engineering, preferably with experience on indirect and direct spend categories (e.g. Logistic or Packaging) Ability to analyze and interpret data, develop strategies, and drive process improvement initiatives. Manage pipeline of multiple sourcing projects and report on costs savings Solid team player; can work cooperatively and effectively in a team environment Strong consultative / analytical / problem solving skills Excellent interpersonal / communication / negotiation skills Self motivated, reliable, passionate, and can keep to deadlines Multiple category experience is a plus International experience and low-cost country (LCC) sourcing is a plus Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Sr. Program Management Specialist (Business Intelligence) Role Overview: The Customer-Centric Planning team is looking for a senior Business Analyst that enables active and fast drives, providing customer Insights analysis, manage risks and opportunities for improving customer experience (CSAT), and ultimately supporting company-wide strategic decisions. This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence. What You Will Do A senior business analyst helps guide business in improving products, services, marketing programs through data analysis. This person will translate complex or ambiguous business problems into analysis requirements, implement analytical approach and drive actionable recommendations to significantly impact the business. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from Growth Marketing and other business units, and help less senior business analysts with their development. Design and maintain dashboard for key metrics monitoring; analyze customer data and develop strategic plans to provide service excellence Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact. Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience. Develop strong ownership for customer data analysis and work with cross-functional teams on company-wide perspectives. Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. Analyze customer data and develop strategic plans to provide service excellence Compile and analyze project data to identify trends and opportunities for future growth and improvement Ensures that multiple projects within program roadmap meet specified timelines to deliver results Essential Qualifications 5+ years of experience in data or business analysis preferably in the e-commerce or marketplace industry Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau) SQL building experience is a must English speaking and writing skill are a must, Korean speaking is a strong plus Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements. When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact. Preferred Qualifications: Experience in the e-commerce industry in an operational capacity Experience working with cross-functional teams Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?” Position: Sr. CS Learning & Development Specialist (Training) We are seeking a Sr. CS Learning & Development Specialist to lead the strategic development and execution of training, quality assurance, and knowledge management programs across our customer service fuction.In this role, you will play a key part in shaping a high-performing service culture by identifying skill gaps, optimizing learning strategies, and using data to drive continuous improvement. You will collaborate closely with internal teams and OSP to ensure that our agents are equipped to deliver consistent, high-quality, and customer-centric support. The ideal candidate is a strong leader with proven experience in managing teams, building scalable QA frameworks, and leveraging insights to elevate the customer experience and service excellence. What will you do? - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher courses, and skills enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning tools to ensure content is relevant and effective. Collaborate with stakeholders to identify training needs, customize learning solutions, and evaluate training effectiveness based on feedback and performance metrics. - Knowledge Management Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and ensuring alignment with process updates, policy changes, and new product launches. Optimize the structure, searchability, and usability of the knowledge base to improve agent efficiency and reduce resolution time. Gather feedback from agents and stakeholders to refine content and implement enhancements based on operational needs. - Quality Assurance Develop and execute a long-term quality assurance strategy aligned with business goals and customer experience standards. Analyze QA data to identify service quality, CSAT trends, and areas for improvement, and provide targeted feedback and coaching to both outsourced service providers (OSP) and internal agents. Organize calibration sessions with QA teams and OSP to ensure consistent evaluation standards, working closely with operations to drive performance improvement initiatives. Essential Qualifications: Minimum 5 years of experience in Learning & Development, Quality Assurance, or Knowledge Management, with at least 2 years in a managerial or strategic leadership role. Proven experience in an e-commerce or BPO customer service environment Familiarity with ticketing systems (e.g. Zendesk). Skills: - Ability to manage multiple projects in a fast-paced environment. - Excellent leadership, communication, and problem-solving skills - Proficient in leveraging Excel to quantify performance trends and translate data insights into actionable items. Visualization tools (Power BI, Tableau) is a big plus. - Ability to independently and rapidly develop Excel dashboards to address urgent business needs and provide data-driven insights. - Analytical mindset with pratical experience in using data to drive decisions, track KPIs, and measure learning or quality impact - Solid project management skills, with the ability to lead cross-functional initiatives and collaborate with internal and external stakeholders Education: Bachelor's degree in business, education, communications, or languages field. Work Schedule: This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow. Recruitment Process ．Application Review - Online Test - Phone Interview - Virtual Onsite Interview - Offer ．The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. ．Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider ．This job posting may be closed before the stated end date for application if all openings are filled. ．Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. ．Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Equal Opportunities for All Coupang is an equal-opportunity employer. Our unprecedented success could not be possible without the valuable input of our globally diverse team.
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior Manager, Compliance (AML Operation) What will you do? Process Development: Establishing and refining AML processes to enhance efficiency and compliance. This includes developing standard operating procedures (SOPs) and ensuring they are up-to-date with regulatory requirements. Team Management: Overseeing the performance and development of the AML team. This involves conducting regular training sessions, providing feedback, and fostering a collaborative work environment to ensure high standards of work quality and team morale. Communication: Managing both internal and external communications. This includes contacting vendors to request additional necessary documents and information, following up on the progress to ensure timely acquisition of required materials, and discussing internally to optimize AML operational processes and strategies. Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations. Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality. Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance. Essential Qualifications: 7-10 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance. Proven experience in leading teams and managing projects, with the ability to adapt to changing environments and manage multiple priorities effectively. Skilled in developing and implementing processes in collaboration with various departments to ensure operational efficiency and compliance. Demonstrated ability to manage multiple projects simultaneously in a fast-paced organization. Self-starter, ambitious, and flexible, with a proactive approach to problem-solving and decision-making. CAMS Certification is a plus. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As the S&OP Planning Manager, you will lead the Taiwan S&OP process to keep our growth on track. You will own the full planning cycle, making sure our infrastructure, labor, and inventory stay in sync to meet customer demand. You will act as the network gatekeeper, ensuring we scale up without hitting capacity limits. Your main goal is to project daily, weekly, and monthly volumes and match them with designed capacity, while automating manual tasks to streamline our workflows. What You Will Do Volume & capacity planning: manage daily volume projections and inbound/outbound capacity planning to ensure the network remains fluid and performance targets are met. Network gatekeeping: Monitor network layer rules and case mapping to optimize flow and prevent bottlenecks. Peak season strategy: Lead the planning and execution of inventory build-up strategies for peak events, balancing storage capacity with outbound throughput Capacity safeguarding: Monitor network health in real-time; identify potential breaches in capacity and proactively deploy mitigation strategies with cross-functional partner Process optimization: Identify bottlenecks in current planning cycles; automate manual data workflows and continuously streamline S&OP processes to move at the speed of the business. Stakeholder management: Act as the central point between Instock, Ops, Labor Planning, and Finance to align on a single version of the truth for demand and supply planning Basic Qualifications Experience with Excel, statistical modeling, and optimization. Strong understanding of end-to-end supply chain processes, including demand planning, inventory management, logistics, and distribution. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Effective communication and interpersonal skills, capable of building relationships with internal teams and external partners. Experience working in a fast-paced, dynamic environment with a customer-centric mindset. Preferred Qualifications Bachelor’s degree in supply chain management, Business Administration, or related field; MBA or relevant advanced degree preferred. Extensive experience in supply chain management, operations, forecasting, and capacity management. Experience in data processing and analysis, with the ability to draw conclusion from data and build basic models to support business decision-making. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
公司介紹 Coupang 重新定義購物體驗，致力於讓每位顧客從打開 Coupang App 的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 Coupang 的招募與規劃團隊透過尋找並聘用頂尖人才，在公司高速成長中扮演關鍵角色。 身為招募規劃與專案資深專員，您將負責管理高影響力的策略專案組合，並作為組織的策略夥伴。您將負責執行 L3 層級招募，同時進行深入的多維度數據分析以優化招募引擎。此外，您也將負責L1 層級招募渠道規劃，確保穩定且高品質的人才供應鏈，同時傳遞 Coupang 的領導理念。 主要職責（What You Will Do） 管理並執行 L3 招募： 主導 L3 專業職位的端到端招募流程，確保人才品質符合公司成長與文化需求。 進行多維度人才分析： 深入分析 L3 候選人，包括招募渠道、任職年資、產業背景、薪資結構及性別多元性，提供數據導向的招募建議。 優化招募 Lead Time： 監控並分析完整招募流程，找出瓶頸並提升效率，在不影響品質下縮短招募時間。 分析離職率與留任品質： 追蹤早期流動率與到職後績效（特別是 L1 與 L3），找出根本原因並回饋至招募策略。 L1 招募渠道策略規劃： 分析大量招募渠道的成效與成本，確保具備可擴展性並滿足旺季需求。 設計並主導招募專案： 規劃策略專案範疇、時程與資源（如標準作業流程 SOP 建立與跨部門招募活動）。 管理層報告： 定期提供數據導向報告（如 Lead Time、離職率），預測風險並提出改善建議。 基本條件（Basic Qualifications） 大學學歷，具備 7 年以上招募營運、人才招募或專案管理相關經驗 進階數據分析能力： 能分析複雜數據（如招募 Lead Time、留任／離職率）並驅動決策 熟悉人才市場分析（Market Mapping），包含產業、年資及薪資結構等面向 具備創意思考與跨團隊合作解決問題能力 具備目標導向與高度自我驅動能力，能達成具挑戰性目標 加分條件（Preferred Qualifications） 數據視覺化能力： 熟悉 Tableau、SQL 或進階 Excel，能分析 Lead Time 趨勢與離職率關聯 對財務、法務、人資、物流、電商或科技等商業運作有基本理解 具備 多元共融（D&I）分析與性別平衡招募經驗 曾於高速成長新創或大型物流／零售環境工作或招募 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（Details to Consider） 若職缺已招滿，該職缺可能提前關閉 若發現應徵者提供不實資訊，公司有權撤回錄取通知 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（Privacy Notice） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang’s recruiters and planning specialists play a critical role in driving our phenomenal growth by identifying and hiring top talent. As a Recruiting Planning & Project Senior Specialist, you will manage a portfolio of high-impact strategic projects and act as a strategic partner to the organization. You will be responsible for executing L3-level recruitment while performing deep multi-dimensional data analysis to optimize the hiring engine. Additionally, you will oversee L1-level channel planning to ensure a stable and high-quality talent supply chain while championing Coupang’s leadership principles. What You Will Do Manage and Execute L3 Recruitment: Lead the end-to-end recruitment process for L3 professional roles, ensuring high-quality hires that align with business growth and culture. Conduct Multi-Dimensional Talent Analysis: Perform in-depth analysis on L3 candidates, focusing on Sourcing Channels, Tenure, Industry Background, Salary Structures, and Gender Diversity to provide data-driven hiring recommendations. Optimize Recruitment Lead Time: Monitor and analyze the full recruitment lifecycle to identify bottlenecks and implement process improvements that reduce the time-to-hire without compromising quality. Analyze Turnover and Retention Quality: Track early turnover rates and post-hire performance (especially for L1 and L3) to identify root causes and feedback insights into the sourcing and selection strategy. Strategic L1 Channel Planning: Analyze the effectiveness and cost-efficiency of mass-hiring channels for L1 roles, ensuring scalability and readiness for seasonal surges. Design and Lead Recruitment Projects: Develop project scopes, timelines, and resource plans for strategic initiatives, such as process standardization (SOP) and cross-functional hiring campaigns. Leadership Reporting: Provide regular, data-intensive updates to leadership, using metrics like Lead Time and Turnover to forecast risks and suggest mitigation strategies. Basic Qualifications Bachelor’s degree and 7+ years of experience in recruitment operations, talent acquisition, or project management Advanced Data Analytics Skills: Proven ability to analyze complex datasets including Lead Time (Time-to-Hire) and Retention/Turnover rates to drive business decisions Expertise in Market Mapping and talent analysis across variables such as industry, tenure, and compensation benchmarks Ability to solve problems through creative thinking and partnerships with other teams Ability to attain challenging targets through goal-setting and personal drive Preferred Qualifications Data Visualization Proficiency: Experience using tools like Tableau, SQL, or Advanced Excel to model Lead Time trends and Turnover correlations General understanding of business operations across key areas such as finance, legal, HR, logistics, e-commerce, or tech Experience in Diversity & Inclusion (D&I) analytics and gender-balanced hiring strategies Experience working or hiring within a high-growth start-up or large-scale logistics/retail environment Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Program Manager in the Logistics Operations Center (LOC), you will shape strategy and lead execution for Taiwan logistics initiatives while partnering closely with regional stakeholders (including the KR team). You will translate insights into programs, manage complex cross-functional delivery, and embed KPI-driven operating rhythms that materially improve on-time delivery, cost-to-serve, and customer experience.Drive end-to-end program execution to improve Promise Delivery Date (PDD) performance, Delivery performance and elevate consumer satisfaction across first-mile, middle-mile, and last-mile operations. This role owns the roadmap, governance, and outcomes required to transform operational delivery through data-driven decision-making, cross-functional leadership, and scalable process excellence. You will succeed by influencing without formal authority, aligning leadership around clear priorities, and building mechanisms that scale—from reporting and dashboards to SOPs, governance, and change management. What You Will Do End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization. KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework. Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains. Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes. Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations. Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost. Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels. Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI. Basic Qualifications Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments. Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus. Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking. Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams. Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority. Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. Preferred Qualifications Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics. Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance. Languages: Strong English (written & verbal); additional Asian language capability (e.g., Mandarin or Korean) is a plus for regional collaboration. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
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