Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting & DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance & RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting & DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training & Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support & TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12. Safety & ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is SpecialWork with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.Be part of a global company, working with experts from around the world.Face real-world challenges that help you grow your problem-solving and teamwork skills.Minimum QualificationsEducational Background: Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.Technical Skills: Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.Communication: Able to communicate clearly and effectively with both internal teams and customers.English Proficiency: Comfortable using English for technical presentations, documentation, and reporting.Technology Enthusiast: Passionate about semiconductor technology and motivated by solving technical challenges.Fast Learner: Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.Team Player: Enjoys collaborating across functions and contributing to continuous improvement.Problem Solver: Analytical, curious, and proactive in identifying and resolving issues.Support Experience: Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.Data-Driven: Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting & DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance & RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting & DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training & Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support & TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12. Safety & ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is SpecialWork with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.Be part of a global company, working with experts from around the world.Face real-world challenges that help you grow your problem-solving and teamwork skills.Minimum QualificationsEducational Background: Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.Technical Skills: Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.Communication: Able to communicate clearly and effectively with both internal teams and customers.English Proficiency: Comfortable using English for technical presentations, documentation, and reporting.Technology Enthusiast: Passionate about semiconductor technology and motivated by solving technical challenges.Fast Learner: Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.Team Player: Enjoys collaborating across functions and contributing to continuous improvement.Problem Solver: Analytical, curious, and proactive in identifying and resolving issues.Support Experience: Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.Data-Driven: Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection and metrology systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting & DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance & RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting & DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training & Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support & TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12. Safety & ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is SpecialWork with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.Be part of a global company, working with experts from around the world.Face real-world challenges that help you grow your problem-solving and teamwork skills.Minimum QualificationsEducational Background: Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.Technical Skills: Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.Communication: Able to communicate clearly and effectively with both internal teams and customers.English Proficiency: Comfortable using English for technical presentations, documentation, and reporting.Technology Enthusiast: Passionate about semiconductor technology and motivated by solving technical challenges.Fast Learner: Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.Team Player: Enjoys collaborating across functions and contributing to continuous improvement.Problem Solver: Analytical, curious, and proactive in identifying and resolving issues.Support Experience: Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.Data-Driven: Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.Job Description/Preferred QualificationsResponsibilitiesWe are seeking a highly motivated Software Engineer to join our interdisciplinary team. You will collaborate with physicists, engineers, and external vendors to design, develop, and maintain sophisticated software systems that diagnose and calibrate our ground breaking inspection platforms.This role is ideal for someone passionate about using software to address system-level challenges and eager to work in a multifaceted, multi-functional environment.Learn and understand existing software, and lead software development to achieve the project goals.Contribute to ongoing development, testing, and iterative software solutions improvement.Collaborated with interdisciplinary teams in the cleanroom environment to support software testing, tackle issues, document investigation findings, and contribute to solution implementation. Perform software issue investigation, root cause analysis.Conclude practical solution to address improvement of software reliability, maintainability, and performance. .Develop creative solutions to exciting problems rarely found elsewhere, collaborate multi-functionally with hardware, subsystem, system, manufacturing and service teams to deliver integrated solutions.Will spend time in cleanroom environments in performing integration and tests (50%)Occasional global travel to headquarter for training and supporting engineering projects (10%) QualificationsRequired skillsMultidisciplinary background in either Physical science, Mechanical engineering, Computer science, or relevant fields.Hands-on experience in problem-solving, demonstrate the ability to analyze and resolve issues in multi-component system involving software, hardware, and optics.Practical experience working with precision instrumentation, imaging equipment, or experimental setup in lab or cleanroom environments.Skilled in identifying, isolating, and resolving software and hardware issues during bench-level and system-level testingProficient in LabVIEW for crafting and implementing software applications.Experience with computer vision or image analysis methodologies.Self-motivated with excellent communication and teamwork skillsPossess high curiosity, be a fast learner, and have the strive to turn ideas into quality production code used in most meaningful applicationsPreferred but not requiredCertified LabVIEW Developer (CLD)Experience in one or more programming languages such as python, C++, C#, other than LabVIEW, is a plus.Track record of completed team projects for solution connecting hardware and software.Hands-on development in semiconductor CAPEX business segmentMinimum QualificationsMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.Job Description/Preferred QualificationsJob DescriptionThe Advanced Technology of RAPID Division is seeking a Systems Design Engineer to develop the next generation reticle inspection products. The candidate will be part of the regional team responsible for cutting edge EUV source development, and improvement of performance, availability and reliability in the reticle inspection systems for semiconductor industry.ResponsibilitiesBe the regional EUV source subject matter expert, response to complex system problems, and provide support to local service and customer engagement teams.Perform hands-on work for integration and operation of EUV source in the reticle inspect systems, including performing maintenance and serviceability validation.Write technical reports to communicate tool performance, analysis, and best-known methods.Drive internal and external stakeholders on improvement of availability, reliability, and cost.Drive improvement of hardware, software, operation, calibration, and diagnostics.Drive improvement of tooling, technical documentation, knowledge management, and training.Preferred QualificationsPhD in Plasma Physics, Laser Physics, Physical Chemistry, Electrical Engineering, or similar field, with a minimum of 3 years of EUV or relevant experience.Expertise in laser produced plasma, kW-class high-power laser and high-power optics.Hands on experience with EUV tools.Experienced in vacuum, mechanical, cryogenic, motion control, software systems and their interactions in complex industrial equipment.Experienced in automation, system integration of semiconductor processing equipment.Track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.Demonstrate results oriented and methodical problem-solving skills.Excellent oral and written communication skills.Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.Ability to manage ambiguity.Minimum QualificationsMaster's Level Degree and related work experience of 3 years;We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting & DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance & RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting & DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training & Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support & TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12. Safety & ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is SpecialWork with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.Be part of a global company, working with experts from around the world.Face real-world challenges that help you grow your problem-solving and teamwork skills.Minimum QualificationsEducational Background: Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.Technical Skills: Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.Communication: Able to communicate clearly and effectively with both internal teams and customers.English Proficiency: Comfortable using English for technical presentations, documentation, and reporting.Technology Enthusiast: Passionate about semiconductor technology and motivated by solving technical challenges.Fast Learner: Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.Team Player: Enjoys collaborating across functions and contributing to continuous improvement.Problem Solver: Analytical, curious, and proactive in identifying and resolving issues.Support Experience: Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.Data-Driven: Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.Job Description/Preferred QualificationsWe are seeking a highly motivated individual with strong C++ programming skills, excellent problem-solving and debugging abilities, and a solid understanding of equipment machine control in multi-threaded and multi-process environments.In this role, you will primarily develop machine control and inspection software for advanced mask inspection systems. You will collaborate closely with multidisciplinary engineering teams — including electrical, mechanical, optical, algorithm, and other software engineers — to gain deep domain knowledge and address complex system-level challenges.Qualifications• BS, MS or PhD preferred in Computer Science / Engineering or similar fields.• Strong proficiency in C++/OOD/OOP, design patterns, and interface definitions is essential.• Experience with SOLID principles, data structures, and algorithms.• Demonstrated experience in multi-threaded and multi-process programming is required.• Strong problem-solving and debugging skills are required for troubleshooting.• Communication skills and ability to acquire in-depth domain knowledge.• Linux system administration and UML knowledge are plus.• Strong team player and motivated by collaborative success. • Experience in semiconductor fab operations/manufacturing technology (optional).Minimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. We are currently seeking Customer Service Engineers and Service Manager to join our service team supporting ESMC operations in Dresden!This is a unique opportunity to work in a global environment, support semiconductor manufacturing, and build a long-term international career.Job Description1. Troubleshooting & DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance & RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting & DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training & Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support & TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12. Safety & ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Minimum QualificationsExperience Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation, field service, and technical troubleshooting in fab operationsEnglish Communication Skills Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teamsGlobal & Fast-Paced Work Environment Comfortable working in a global, fast-moving team environment, with strong adaptability and collaboration skillsCustomer Support Environment Familiarity with semiconductor foundry customer service operations is a plus, including equipment issue resolution processes and cross-functional collaborationWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsThis role will initially focus on delivering technical training using existing SPTS courses, with a strong emphasis on wafer handling platforms (EFEMs and automation). The instructor may also need to cover other SPTS tools such as Etch, PVD, and CVD. Over time, the role may require designing new courses to meet evolving training needs. The position involves working with SPTS tools that utilize Brooks Automation technology for handlers, so knowledge of Brooks systems is highly beneficial. Strong electro-mechanical skills are essential, and some formal experience in training delivery or presenting is required. An industry-related degree in engineering or a similar technical field is preferred; however, candidates with relevant hands-on experience will also be considered.Key Responsibilities:Deliver instructor-led training on SPTS systems, primarily focusing on wafer handling platforms (EFEMs and automation).Use existing training materials and adapt them as needed for different audiences.Conduct hands-on sessions using live equipment and simulators.Assess trainee performance and provide constructive feedback.Collaborate with engineering and product teams to ensure training content remains current.Support certification programs and on-the-job training (OJT) requirements.Develop new training courses and materials as required for future needs.Maintain accurate training records and reports.Travel internationally as needed to deliver training at other global locations.Qualifications:Technical Skills:Strong electro-mechanical skills for troubleshooting and maintenance.Familiarity with wafer handling systems and automation platforms.Knowledge of Brooks Automation technology is highly desirable.Education & Experience:Industry-related degree in engineering or a similar technical field preferred.Relevant hands-on experience with semiconductor equipment will be considered in lieu of a degree.Training & Communication:Formal experience in delivering technical training or presenting to groups.Excellent communication and interpersonal skills.Ability to adapt training methods for different learning styles.Other Requirements:Willingness to travel internationally for short-term assignments.Strong organizational and time-management skills.Minimum QualificationsBachelor's Level DegreeWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.Job Description/Preferred QualificationsYour Role: Collaborate, Innovate, GrowWe are seeking a highly motivated Embedded Software Engineer to join our team to develop the next generation of EUV Reticle Inspection System.As part of Embedded SW team within RAPID division, you will collaborate with multidisciplinary teams to design, develop, and maintain interface and control software for various sub-systems.You will be part of the regional team responsible for deployment, integration and testing of first EUB reticle inspection tool/s.You will work closely with California, USA team to perform on-tool tasks, integration and testing of new SW features, solve critical problems and to bring in iterative improvements and refinements in the newly developed software.Job Responsibilities:Execute the integration, testing and development plan for multiple sub-systems on the first tool/s, in tight coordination with the California team.Be the primary point of contact for the Embedded SW Engineering team. Troubleshoot and investigate integration and development issues.Collaborate with interdisciplinary teams in the cleanroom environment to support embedded & controls software testing, tackle issues, document investigation findings, and contribute to solution implementation. Perform software issue investigation and root cause analysis.Work in cleanroom environment to perform integration and testing of multiple SW sub-systems.Occasional global travel to Headquarter (California) for training and supporting engineering projects.Ramp up on embedded and controls software sub-systems for reticle inspection tool. Contribute to ongoing development, testing, and iterative software solutions improvement.Develop complex software/firmware modules for machine control in semiconductor inspection systems. Project involves demanding real-time embedded applications including interrupt-driven task-based multi-threaded software for electro-mechanical control system running on a real-time operating system (RTOS) such as real-time Linux and /or VxWorks for a high-reliability application.Develop SW/FW using C/C++ on Linux/RTOS to communicate with custom and 3rd party motion controllers using interfaces like Ethernet, Serial-RS232 and/or USB.Work closely with multidisciplinary engineering teams, including electrical, mechanical, optics and other software teams to acquire in-depth domain knowledge and solve system problems.Understand system level requirements and translate them into software design and implementation.Define and execute test plans to measure the performance of key subsystems. Document, analyze and present the testing results.Write technical reports to communicate tool performance, analysis, and best-known methods.Required Skills & Qualification:BS or MS in Electrical Engineering/Computer Science/Control Systems or similar fields.4+ years of working experience in an industrial environment in the field of embedded and controls software development.Strong knowledge of C/C++ programming, Object-Oriented Design & Programming (OOD & OOP).Knowledge of Linux/RTOS OS environment, multi-threading, synchronization and SW architecture design.Knowledge of communication protocols like Serial-RS232, Ethernet/EtherCAT/ TCP-IP socket/network communication and related programming.The candidate should have strong analytical capabilities, strong written and verbal communication, and interpersonal skills to communicate and present their software design for reviews. Must demonstrate perseverance and ability to work collaboratively within a team setting.Excellent communication skills. Self-motivated to excel in responsible tasks. Possess high curiosity, be a fast learner, and have the strive to turn prototype ideas into quality production code used in mission critical applications.Strong software debugging and troubleshooting skills are required. Hands-on experience in problem-solving, demonstrate the ability to analyze and resolve issues in multi-component systems involving software, hardware, and optics.Skilled in identifying, isolating, and resolving software and hardware issues during bench-level and system-level testing.Preferred (nice to have) Skills:Hands on experience and laboratory exposure to electrical, mechanical and optical measurement instrumentsExperience in semiconductor fab operations/manufacturing technology.Linux administration knowledge and UML knowledge.Knowledge of Python or other scripting languages.Knowledge of motion control systems with Stepper/Servo/Piezo motors, servo control loop (e.g. PID), classical or modern control theory.Systems thinking based on first principle and physics.Minimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsPerform installation of semiconductor capital equipment at customer sites locally and worldwide while ensuring the systems meet specified performance specifications.Activities during installation includes but not limited to setup, alignment, calibration, troubleshooting, diagnosing and repairing of highly complex capital equipment.Understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems related to the assigned system. Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures and the application of diagnostic techniques and practical application of service aids.Prepare field service reports and daily passdowns on Installation progress and non-conformances.Contribute to post-activity Quality feedback initiative and improvement.Execute documented procedures, exercises judgment within defined procedures and recommend changes to existing process and procedures when needed.Represent the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities.Obtain all necessary international travel documents and manage their personal lives to be ready to travel overseas for extended periodManage personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.Minimum QualificationsBachelor degree in Mechanical or Electrical Engineering or equivalent experience. Knowledgeable in electronics, optics, mechanical, electro-mechanical and electro-optical systemsCompetent with the MS Office suite of applications and have knowledge of computer theory, various operating system software knowledge and networking in a Windows, Unix or Novell environment.Strong verbal, written and interpersonal communications skills are required. Ability to work in local or remote locations with domestic and international travel for average 60-70% Fresh graduate with the right demeanor will also be considered.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsWe are seeking experienced EBEAM Hardware Product Engineers to support NPI and production EBEAM tools. This role focuses on L3/L4 technical escalation, hardware troubleshooting, and image quality optimization, working closely with local service teams and worldwide PSO/division stakeholders.The ideal candidate has strong mechanical/structural engineering fundamentals, deep EBEAM system knowledge, and extensive experience in semiconductor equipment hardware troubleshooting.Key Responsibilities1. L3/L4 Technical Escalation SupportProvide L3A+ escalation support for NPI EBEAM productsAct as the technical owner for Stage and Column-related issuesDrive root cause analysis and corrective actions for complex hardware problems2. EBEAM Hardware & System ExpertiseSupport the following EBEAM platforms and modules: Common platform / Vacuum / StageMulti-beam systemsSingle-beam columnsHandle column escalation cases, especially: Image quality troubleshootingStability and performance optimizationDevelopment and refinement of robust troubleshooting procedures3. Cross-Functional CollaborationCo-work with Local Service Engineers on single-beam projectsCollaborate closely with Service teams using SAGE for system analysis and issue resolution4. Global & Regional Technical EngagementParticipate in: Worldwide PSO meetingsNPI meetingsGlobal escalation meetingsDivision PSO / PLC technical reviewsServe as a key interface between local teams and global stakeholders5. Escalation Case LeadershipOrganize and lead L3/L4 escalation meetingsCoordinate all relevant stakeholders, including: Service teamsCase ownersPSO and Division engineering teamsEnsure timely alignment, execution, and closure of critical issues Minimum QualificationsRequired QualificationsMaster’s degree or above in: Mechanical EngineeringMechanical Design / Structural EngineeringOr related engineering disciplines5+ years of relevant experience, with one or more of the following: Solid understanding of EBEAM principles and system architectureSemiconductor equipment experience with EBEAM hardware troubleshootingProven ability to independently handle high-complexity escalation casesPreferred QualificationsExperience supporting NPI or ramp-up programsHands-on experience with: Multi-beam and single-beam EBEAM systemsColumn tuning and image quality optimizationFamiliarity with charging, stability, or advanced metrology challengesStrong cross-functional and cross-regional communication skillsCore CompetenciesStrong analytical and systematic troubleshooting capabilityDeep understanding of mechanical and hardware system interactionsAbility to operate effectively under customer-facing escalation pressureExcellent technical communication and meeting facilitation skillsWillingness to provide on-site fab support when requiredWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsResponsibilities Work closely with division different organizations including engineering, sales and marketing within K-T and with customer engineers outside K-T and provide high level applications support of complex Overlay measurement systems.Customer support:Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase tool performance and develop use cases to help drive tool sales.Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha testing, beta testing and pilot tool support in the ramp phase, thereby enabling product penetration/adoption at customer facilities at customers site.Develop recipes to model complex optical applications and optimize tool performance;Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting;Product development:Characterize next generation state-of-the art overlay measurement products.Design test plans, collect and analyze data, publish results and recommendations in the form of applications notes, best known methods.Form training materials and transfer new production knowledge and application capabilities to worldwide apps support team.Work closely with division system and algo team and be creative to develop software offline tools for data analysis, feature development.Focused customers:Worldwide travel (> 50%) is required.Qualifications: Candidate must have MS, or PHD in Physics, or related engineering fields, such as optics, materials science, and microelectronics. Excellent problem solving and analytical skills.Superb communication and interpersonal skills.Must be self-driven and independent, while still being a strong team player.Proficient in the English language, and working effectively with different cultures.Matlab/Python experience is a plus.Minimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. First to deliver the best imaging and classification data for every defect or point on any layer at any time. EBeam’s mission encapsulates its role as the “eyes” of KLA’s product line, providing timely information on defects and critical locations on the wafer at the highest spatial resolution possible. Customers use EBeam products alongside KLA patterned and bare wafer inspectors to quickly understand the nature of defects and other imperfections on product wafers and take action to correct the manufacturing process.Job Description/Preferred QualificationsKLA is seeking Regional Development Applications Engineers within its product divisions that design and manufacture inspection and review equipment for the semiconductor industry.Based in Zhubei, Taiwan, this role focuses on characterizing new systems and features through experimental design, data analysis, and documentation of results in application notes and best‑known methods.The position also supports product adoption and process optimization at customer fabrication facilities by developing deep expertise in KLA equipment and semiconductor manufacturing processes. Responsibilities include resolving critical production issues, training customers and application engineers, managing local application escalations, supporting product demonstrations and final acceptance, and assessing competitive technologies. The role further involves communicating technology developments and new applications to Marketing, as well as supporting pre‑sale and post‑sale activities.Prior experience in the semiconductor process technology is preferred. The role requires flexibility to travel domestically and internationally up to 50%, including extended assignments of four to eight weeks. Strong collaboration skills and a balance of technical expertise and interpersonal effectiveness are essential.Qualifications: Master’s or Ph.D. degree in Mechanical Engineering, Materials Science Engineering, Physics, Electrical, Chemical Engineering, or a related fieldMinimum QualificationsMaster’s or Ph.D. degree in Mechanical Engineering, Materials Science Engineering, Physics, Electrical, Chemical Engineering, or a related fieldWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsTech Support Engineers (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment. The main job focus is as following:Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems.Responsible for tool customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If the depth of technical understanding requires, consults with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues and figure out the best course of action.Work on more difficult problems requiring in-depth system knowledge and understanding of operating principles.Checks out and approves operational quality of system equipment.Clearly document troubleshooting processes and technical findings to generate service reports.Travel fly and fix on site will be requireResponse to the KT eBeam system for review/inspectionAdditional responsibilities may include:Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.Develop and document new troubleshooting procedures and Best Known Methods (BKMs).Develop written procedures and training material.Act as Technical Support representative for new product development.Qualification2 years experience in system level troubleshooting, and leading/driving multi-disciplined teams to resolve complex problems.Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.Experience in project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated issues.eBeam /Vacuum back ground will be benefitMinimum QualificationsMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications1.Observe and execute the service business processes and procedures.2. Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues and achieve the quarterly and yearly targets.3.Reduce the billable collection cycle time.4.Maintain and update the customer information and installed base in SAP CRM.5.Provides administrative support to department managers.6.Handle billing and GUI (Government Uniform Invoice) tasksMinimum Qualifications1. BS degree of Business Administration or equivalent.2. Minimum 2 years of related working experience.3. Quotation, PO and revenue collection experiences.4. SAP/CRM hands-on experience is a plus.5. Strong customer engagement skills via phone and email communications.6. Good command of English and communication skills.7. Advanced MS office Excel skills.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsWork closely with division different organizations including engineering, sales and marketing within KLA and with customer engineers outside KLA and provide high level applications support for the Zeta metrology system.Responsibilities:Technical Support: Assist field service engineers in resolving complex technical issues and provide high-level applications support for optical profilers applications. Being an expert, you’re able to work with the tool, setting up metrology recipes, performing measurements on samples, analyze the results and report in a clear way to customers.Feasibility Studies: Evaluate new customer samples, collaborate with design engineering teams to develop optimal solutions, and prepare detailed reports within two weeks.Customer Demonstrations: Manage in-house customer demonstrations and head-to-head (H2H) activities at customer sites. Conduct new tool demonstrations to showcase performance and develop use cases to drive sales.Experiment Design: Design experiments to characterize tool/subcomponent performance, demonstrate product value in alpha and beta testing, and support pilot tool adoption at customer facilities.Recipe Development: Develop recipes to model complex optical applications and optimize tool performance.Escalation Support: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.Training: Create comprehensive technical training materials and conduct training sessions for KLA when requested. Transfer new production knowledge and application capabilities to the worldwide apps support team.Collaboration: Work closely with engineering, sales, and marketing teams within KLA and customer engineers outside KLA. Work closely with the customer and relay the information to the division to support the roadmap and technology developments. Being able to build up a good customer relationship and getting insight on customer problems, will be key to be successful in your role.Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus on Taiwan based customers.Travel within Taiwan is required. Worldwide if necessary.Minimum QualificationsEducational Background: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.Technical Expertise: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.Training Experience: Previous experience in product training is beneficial.Skill Set: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.Interpersonal Skills: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.Technical Acumen: Keen technical mind, attention to detail, positive drive, and commitment to achieving results.Language Proficiency: Proficient in English with excellent communication skills.Minimum QualificationsDoctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsJob DescriptionWe are seeking experienced EBEAM Hardware Product Engineers to support NPI and production EBEAM tools. This role focuses on L3/L4 technical escalation, hardware troubleshooting, and image quality optimization, working closely with local service teams and worldwide PSO/division stakeholders.The ideal candidate has strong mechanical/structural engineering fundamentals, deep EBEAM system knowledge, and extensive experience in semiconductor equipment hardware troubleshooting.Key Responsibilities1. L3/L4 Technical Escalation SupportProvide L3A+ escalation support for NPI EBEAM productsAct as the technical owner for Stage and Column-related issuesDrive root cause analysis and corrective actions for complex hardware problems2. EBEAM Hardware & System ExpertiseSupport the following EBEAM platforms and modules: Common platform / Vacuum / StageMulti-beam systemsSingle-beam columnsHandle column escalation cases, especially: Image quality troubleshootingStability and performance optimizationDevelopment and refinement of robust troubleshooting procedures3. Cross-Functional CollaborationCo-work with Local Service Engineers on single-beam projectsCollaborate closely with Service teams using SAGE(AI) for system analysis and issue resolution4. Global & Regional Technical EngagementParticipate in: Worldwide PSO meetingsNPI meetingsGlobal escalation meetingsDivision PSO / PLC technical reviewsServe as a key interface between local teams and global stakeholders5. Escalation Case LeadershipOrganize and lead L3/L4 escalation meetingsCoordinate all relevant stakeholders, including: Service teamsCase ownersPSO and Division engineering teamsEnsure timely alignment, execution, and closure of critical issuesPreferredExperience supporting NPI or ramp-up programsHands-on experience with: Multi-beam and single-beam EBEAM systemsColumn tuning and image quality optimizationFamiliarity with charging, stability, or advanced metrology challengesStrong cross-functional and cross-regional communication skillsCore CompetenciesStrong analytical and systematic troubleshooting capabilityDeep understanding of mechanical and hardware system interactionsAbility to operate effectively under customer-facing escalation pressureExcellent technical communication and meeting facilitation skillsWillingness to provide on-site fab support when requiredMinimum QualificationsQualificationsRequiredMaster’s degree or above in: Mechanical EngineeringMechanical Design / Structural EngineeringOr related engineering disciplines5+ years of relevant experience, with one or more of the following: Solid understanding of EBEAM principles and system architectureSemiconductor equipment experience with EBEAM hardware troubleshootingProven ability to independently handle high-complexity escalation casesWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsJob Description• Identify and develop new business opportunities within the Core Service, Enhancements, and Pro Systems domains.• Manage legacy product upgrade opportunities, ensuring successful deal creation, approval, and closure.• Collaborate with cross-functional teams to align business strategies.• Understand customer needs and build positive relationships.• Make initial deliveries and provide ongoing support to customers.• Sales Strategy Execution: Understand industry trends and customer profiles.• Implement sales strategies, present products, and communicate effectively with key buyers.• Demonstrate technical knowledge of the overall KLA product portfolio.Negotiation and Communication: Strategically and tactically negotiate deals, considering customer motivations and issues.• Communicate effectively with internal and external customers.• Qualification and Reporting: Qualify appropriate prospects and understand their companies.Skills requirement• Customer Relationship Management• Delivering the solution: Makes initial delivery and Provides ongoing support• Customer Opportunity Identification• Targeting: Understands Industries and type of Customers• Customer Opportunity Management• Qualifying appropriate prospects and understand prospect’s company• Executing Sales Strategies and understand motives, present products and communicates with key buyers• Technical background for overall KLA product portfolio and quick learning on KLA product value/ application in various products platform• Negotiating: Understands issues/ motivations and negotiates strategically and tactically• Communication skill for both internal and external stakeholdersMinimum Qualifications• Familiar with KLA equipment and major Taiwan customers• 8-10 years or above semiconductor experience• Good presentation and reporting skill• Good selling skills, analytic capability and ability to close deals within acceptable boundaries.• Good communication/ strategy execution• Effective communication and writing skill in EnglishWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsThe GSS Field Marketing position will focus on a region or a specific customer. Our field marketing team will work closely with the General Managers, Account Managers, Technical Engagement / Apps and Service teams in the following areas to achieve the following service business goals:Understand the customers' environment and develop insights into the customers business objectives, growth strategy and technical and operational challenges they face in their semiconductor fabrication operations.Track service business key performance indicators (KPIs) within the regions by product and by customer such as service contract average selling price (ASP), market share (MS) and gross margins (GM) and develop plans to achieve or exceed the target KPIs.Conduct service forums with the account teams and customers to ensure customers understand the complexity of KLA products and the value of service contracts with respect to the tool availability targets, tool performance specification and other attributes of the service contract offerings.Drive the penetration, share and adoption of service initiatives (Analytics, A@P, Enhancements, CIPs) by collaborating with the account teams and service sales to develop customer value message and ROI for the enhancements use cases. Work with Product Marketing to execute market validation surveys for the product enhancement roadmap.Drive customer experience improvement programs through specific customer engagements to ensure that service execution achieves the target tool availability, tool performance, spares delivery and customer engineering response times committed in the service contract offerings.Develop proactive customer communication strategies to inform the customer of risks to service execution and where appropriate, plans to address the risks such as mitigation or resolution of those risks.Minimum QualificationsBachelors degree with 8 years related experience or a master degree and 6 years related experience or a PHD and 3 years related experience or equivalent experienceIdeal candidate must be self-motivated, driven by self-leadership and discipline to achieve results measured in the KPI's of the service business (Examples: revenue, ASP, market share and gross margin targets)Ability to build and grow great relationships with internal stakeholders (division general managers, regional general managers, division product marketing counter parts and regional field service directors) and customers within the specified regionKnowledge of KLAs products is highly desirable especially in the applications and service operations spaceMust have excellent verbal and written communication skills - especially with MS PPTMust have strong data analytics skills including ROI modeling, pricing models, gross margin modeling in excelKnowledge of semi-conductor process, fab operations or equipment business is a plusAbility to travel is domestic and internationally up to 25% of the time.We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees. KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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